BestFollows Refund Policy

Refund eligibility depends on the status of the order, the selected service, and the reason the service could not be completed.

When an eligible order is canceled, failed, or partially delivered, the applicable amount may be returned to the user's BestFollows account balance.

Refunds are not automatically available for every order or payment.

In most eligible cases, refunds are issued as credit to your BestFollows account balance.

Account balance can be used to place new orders for available BestFollows services.

A balance refund may apply when:

• An order is canceled.
• A service cannot be delivered.
• An order is partially completed.
• A technical problem prevents fulfillment.
• BestFollows determines that an adjustment is appropriate.

The amount refunded will depend on the affected part of the order.

If an order is canceled before or during processing and no service has been delivered, the eligible order amount may be returned to your BestFollows balance.

If only part of the order can be completed, the unused portion may be refunded where applicable.

Cancellation and refund availability depend on the individual service and order status.

If an order is marked Partial, it means only part of the requested quantity was delivered.

Where applicable, the cost of the undelivered portion will be returned to your BestFollows account balance.

For example, if you order 1,000 units and only 700 are successfully delivered, an adjustment may be made for the remaining 300 units according to the service price and order conditions.

If an order cannot be started or completed because the selected service is unavailable or experiences a verified technical failure, BestFollows may cancel the order and return the eligible amount to your account balance.

Users should allow the stated processing period before requesting a review.

A pending order is not automatically eligible for a refund.

Some services require additional time before processing begins. Start times may vary depending on service demand, availability, quantity, and platform conditions.

If an order remains pending for an unusual period, contact BestFollows support for review.

Orders that have already started processing generally cannot be canceled or refunded simply because the user changes their mind.

Once delivery has started, BestFollows may already have committed resources to completing the service.

If there is a genuine delivery problem, contact support so the order can be reviewed.

Orders that have been successfully completed according to the selected service are generally not eligible for a refund.

A completed order may still qualify for refill support if the selected service includes an active refill guarantee.

Refund and refill are separate processes.

If a service includes refill support and eligible engagement drops during the stated refill period, the normal first step is to request a refill.

A refund is not automatically provided when an eligible service can still be corrected through its refill process.

If the service cannot be restored after review, BestFollows may determine whether another solution or refund is appropriate.

Some SMM services do not include refill protection.

If a service is clearly marked as No Refill, drops after successful delivery generally do not qualify for a refund.

Always review the service description and refill information before placing an order.

Orders may not qualify for a refund if the user provides incorrect information.

Examples include:

• Wrong profile URL.
• Wrong post or video link.
• Incorrect username.
• Deleted content.
• Unsupported link format.
• Information belonging to the wrong account.

Users are responsible for checking all order information before submitting an order.

A refund may not be available if delivery is affected because the user:

• Makes the account private.
• Deletes the submitted post or video.
• Changes the username.
• Changes the submitted URL.
• Deactivates the account.
• Restricts access to the content.

Keep the submitted account or content accessible until the order is fully completed.

Do not place multiple orders for the same service and link while an earlier order is still active unless the service instructions allow it.

Using BestFollows and another provider for the same link at the same time may also make delivery counts difficult to verify.

Orders affected by duplicate or overlapping services may not qualify for refunds or refill support.

Social media engagement may change after delivery because third-party platforms can remove, update, or adjust accounts and engagement.

If the selected service includes refill protection, eligible drops may be covered during the stated refill period.

If there is no refill guarantee or the refill period has expired, drops generally do not qualify for a refund.

Refunds are generally not available simply because a user:

• Changes their mind.
• No longer wants the service.
• Chooses a different marketing strategy.
• Expected different business results.
• Ordered more than needed.

Users should review the service carefully before submitting an order.

BestFollows does not guarantee specific business or marketing outcomes from an order.

Refunds are not provided solely because a service did not result in:

• More sales.
• Higher revenue.
• Organic growth.
• Monetization approval.
• Search ranking improvements.
• Account verification.
• Brand partnerships.
• Viral reach.

Refund eligibility is based on delivery of the purchased service, not on secondary marketing results.

Funds added to a BestFollows account are intended to be used for purchasing available services.

Unused account balance is generally not withdrawable or refundable to the original payment method unless BestFollows determines otherwise or applicable law requires it.

Users should add only the amount they expect to use.

Most eligible order refunds may be returned to the BestFollows account balance.

A refund to the original payment method may be considered in limited situations, such as:

• Duplicate payments.
• Verified billing errors.
• Payments received when the balance could not be credited.
• Significant technical failures.
• Other circumstances approved by BestFollows.
• Situations where applicable law requires a refund.

Approval is handled on a case-by-case basis.

Account balance adjustments are generally applied after the order or payment issue has been reviewed and approved.

Refunds to an original payment method may take additional time depending on the bank, payment gateway, card provider, or other payment processor.

Processing times may vary and cannot always be controlled by BestFollows.

Transaction fees charged by banks, payment gateways, cryptocurrency networks, mobile payment providers, or other third-party processors may not be refundable unless required by applicable law.

The refunded amount may therefore differ from the original payment amount where third-party fees were involved.

Promotional bonuses, coupons, free credits, rewards, or other non-cash balances generally have no cash value and cannot be withdrawn or refunded.

If a payment that received a bonus is refunded, any related promotional credit may also be removed from the account.

If you believe there is a problem with a payment or order, contact BestFollows support before opening a chargeback or payment dispute.

This gives our team an opportunity to review the transaction and provide an appropriate solution.

Fraudulent or abusive chargebacks may result in temporary account restriction while the dispute is investigated.

Nothing in this section limits any dispute or chargeback rights available to you under applicable law.

If you believe an order or payment qualifies for a refund, contact BestFollows through the official support system.

Include relevant information such as:

• Order ID.
• Account username or email.
• Transaction ID, if applicable.
• Short explanation of the issue.
• Supporting information or screenshots where needed.

Providing complete information can help the support team review your request more efficiently.

After receiving a refund request, BestFollows may review:

• Order status.
• Starting count.
• Delivered quantity.
• Service description.
• Refill conditions.
• Payment records.
• Submitted link.
• Account changes.
• Other relevant technical records.

Additional information may be requested when necessary to verify the issue.

SMM resellers and agencies are responsible for managing refund arrangements with their own customers.

BestFollows's Refund Policy applies only to orders and payments made directly through BestFollows.

We are not responsible for refund promises, prices, or agreements made between a reseller and their customers.

Orders submitted through the BestFollows API follow the same general refund rules as orders placed manually through the dashboard.

API users are responsible for ensuring that:

• Correct service IDs are used.
• Correct links are submitted.
• Quantities are accurate.
• Duplicate orders are avoided.

Errors caused by an API user's own system or integration may not qualify for a refund.

BestFollows may reject refund requests involving fraud, deliberate misuse, false claims, manipulated order information, or repeated attempts to exploit refund procedures.

Accounts involved in serious abuse may be restricted or suspended in accordance with the BestFollows Terms of Service.

Nothing in this Refund Policy removes or limits consumer rights that cannot legally be excluded.

If applicable law gives you a mandatory refund, cancellation, or payment-dispute right, that legal right will apply regardless of any conflicting provision in this policy.

BestFollows may update this Refund Policy when our services, payment methods, operational processes, or legal requirements change.

The latest version will be published on this page with an updated date.

Orders will generally be reviewed according to the terms applicable when they were placed, subject to applicable law.

If you have questions about a canceled order, partial delivery, refill, payment, account balance, or refund request, contact BestFollows through the official support or Contact Us page.

Provide your order or transaction details so our support team can review the issue and explain the available options.